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Increase your medical coverage to 24 hours a day, 365 days a year.

Healthcare Insurance

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Give your healthcare office a wellness check with Lead Solutions.

Our operators can do more than just answer phone calls they can also run emergency or drug recall hotlines, follow nurse triage guidelines, qualify leads for pharma reps, handle email and live chat applications, and more – all while adhering to medical/healthcare industry regulations.

24/7 Patient Support

It is critical to make yourself available to your patients. Being available to your patients 24 hours a day, seven days a week is critical, especially for after-hours emergencies. Instead of forcing your patients to leave a voicemail for a return call the next day, allow them to speak with a live person! Whether you require 24-hour service, seasonal service for open enrollments or peak times, or after-hours service for a small medical office, we have you covered.

Cost Effective

Our healthcare call center service is both dependable and cost-effective. With over 15 pricing packages to choose from in our shared operator pool and dedicated agent programmes, as well as a system that monitors your call volume to ensure you are on the most cost-effective plan, you will never overpay for service.

Professional Representation

Because your call centre is an extension of your business, it is critical that they maintain the same level of professionalism that your patients are accustomed to, or else your practise will suffer. Our 300+ operators are all professionally trained and excel at providing exceptional customer service to improve the patient experience.

24/7 BRAND REPRESENTATION

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24/7 Support

Whether you have customers living in different time zones, different continents, or customers with urgent issues after hours, our call center is available 24 hours a day, 7 days a week to help with any sized request. Plus there’s no extra cost to use us after hours, on weekends, or holidays.

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